Returns & Refund Policy
Effective Date: June 08, 2026
This Returns & Refund Policy (“Policy”) applies to products sold under the DailyRoot brand, owned and operated by Vianora Wellness Private Limited (“Company”, “we”, “our”, or “us”).
At present, DailyRoot products are primarily fulfilled and sold through Amazon and Amazon FBA systems. This Policy is intended to clarify the relationship between DailyRoot, Amazon, and customers regarding returns, refunds, exchanges, and related matters.
By purchasing or using DailyRoot products, you acknowledge and agree to the terms described below.
1. Business Information
DailyRoot is a brand owned and operated by:
Vianora Wellness Private Limited
C-147, Okhla Industrial Estate Phase 1
New Delhi, Delhi 110020
India
Website:
www.shopdailyroot.com
Contact:
hello@dailyroot.com
2. Amazon Fulfillment & Returns
At present, DailyRoot products are primarily sold and fulfilled through Amazon and Amazon FBA systems.
Accordingly:
• Returns are generally handled through Amazon’s return system
• Refund eligibility is determined according to Amazon’s policies
• Shipping, return logistics, and payment processing are managed by Amazon or its service providers
Customers should initiate return or refund requests directly through their Amazon account and Amazon order management system.
3. Refund Eligibility
Refund eligibility, timelines, and return approval are subject to Amazon’s applicable customer policies in effect at the time of purchase.
DailyRoot and Vianora Wellness Private Limited do not independently guarantee refunds outside of Amazon’s authorized processes for Amazon-based transactions.
4. Non-Returnable Situations
To the maximum extent permitted by applicable law, refunds or returns may be limited, denied, or unavailable in situations including but not limited to:
• Products consumed substantially or entirely
• Improper storage or misuse after delivery
• Unauthorized resale or redistribution
• Purchases from unauthorized sellers or third-party marketplaces
• Requests inconsistent with Amazon’s applicable policies
• Suspicious, abusive, fraudulent, or excessive refund activity
For clarity, patterns indicating potential abuse may include repeated refund requests across multiple orders, requests inconsistent with product condition upon delivery, or requests made after substantial product consumption without documented product defects.
5. Product Condition & Natural Variability
DailyRoot products may contain natural ingredients, botanical extracts, herbal components, spices, or naturally derived substances.
As with many natural wellness products:
• Color, texture, aroma, viscosity, or taste may vary slightly between batches
• Natural crystallization, including crystallization of honey-based products, settling, or ingredient separation may occur depending on formulation
• Packaging appearance may evolve over time as part of normal brand updates
Such variations do not automatically constitute product defects unless otherwise required under applicable law.
6. Damaged, Incorrect, or Defective Products
If you believe you received:
• A damaged product
• An incorrect item
• A materially defective product
please contact Amazon customer support first through your Amazon order.
Reports of damaged, incorrect, or defective products should be made within 30 days of delivery to be eligible for resolution under this Policy, subject to Amazon’s applicable return windows and applicable consumer protection laws.
Where appropriate, DailyRoot may also request supporting information such as:
• Order details
• Batch or lot information
• Product photographs
• Description of the issue
Nothing in this Policy limits rights that cannot legally be excluded under applicable consumer protection laws.
7. Allergies, Sensitivities & Individual Reactions
DailyRoot products may contain honey, herbal extracts, spices, botanical ingredients, black pepper extract, ginger, or other natural ingredients depending on formulation.
Customers are responsible for reviewing:
• Ingredient information
• Allergen disclosures
• Product warnings
• Suggested use instructions
before use.
Individual experiences may vary. Customers with allergies, sensitivities, medical conditions, or dietary concerns should consult a qualified healthcare professional prior to use.
8. No Medical Guarantees
DailyRoot products are dietary supplements and wellness products.
Statements regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration unless explicitly stated otherwise. Products are not intended to diagnose, treat, cure, or prevent any disease.
DailyRoot and Vianora Wellness Private Limited do not guarantee specific wellness outcomes, health improvements, or personal experiences from use of products.
9. Wellness Outcomes & Personal Expectations
Perceived lack of wellness outcomes, personal preference, or individual experience with supplement results does not independently constitute grounds for return or refund under this Policy.
DailyRoot products are dietary supplements and individual experiences may vary as disclosed. Customers are encouraged to review product information carefully prior to purchase.
10. Chargebacks & Payment Disputes
For Amazon-based purchases, customers are required to first contact Amazon customer support and utilize Amazon’s return and refund systems prior to initiating chargebacks or external payment disputes.
Initiating a chargeback without first attempting resolution through Amazon’s systems may be documented by DailyRoot as evidence of bad-faith conduct in any resulting dispute proceedings.
DailyRoot and Vianora Wellness Private Limited reserve the right to document and respond to fraudulent, abusive, duplicative, or bad-faith refund or chargeback activity to the extent permitted by applicable law.
11. Future Direct-to-Consumer Orders
In the future, DailyRoot may introduce:
• Direct Shopify checkout
• Subscription services
• Direct-to-consumer shipping
• Promotional offers or loyalty programs
Additional or revised refund and return policies may apply to such future services and may be posted separately at that time.
12. Limitation of Liability
To the maximum extent permitted under applicable law, DailyRoot and Vianora Wellness Private Limited shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from:
• Product use
• Return delays
• Shipping disruptions
• Third-party fulfillment errors
• Refund processing timelines
• Customer misuse or storage practices
Nothing in this Policy excludes rights that cannot legally be excluded under applicable law.
Nothing in this Section limits liability for personal injury or death arising from proven product defects or adulteration as addressed in the DailyRoot Terms of Service.
13. Changes to This Policy
We reserve the right to modify or update this Policy periodically.
For material changes to this Policy, we will provide notice on the Website homepage at least 14 days prior to such changes taking effect.
For non-material updates, continued use of DailyRoot products or services following the revised effective date constitutes acceptance.
14. Contact Information
For questions regarding this Returns & Refund Policy, please contact:
DailyRoot
A brand owned and operated by Vianora Wellness Private Limited
Business Address:
C-147, Okhla Industrial Estate Phase 1
New Delhi, Delhi 110020
India
Email:
hello@dailyroot.com
Website:
www.shopdailyroot.com
This Policy is intended to support transparent, fair, and responsible handling of DailyRoot product return and refund matters.
- Choosing a selection results in a full page refresh.